Yes, you'll need a valid Australian Business Number (ABN) to open a trade account. This ensures we're providing trade pricing only to genuine trade customers. If you're just starting out and waiting for your ABN, we can provisionally set up your account.

Most cash accounts are approved instantly. Credit account applications are typically reviewed within the same or next business day. If we need any additional information, we'll call you directly — no waiting around.

Prices shown at online checkout are retail website prices. Approved H&G trade account pricing is not automatically applied to online orders through hg.com.au.

Once your trade account is approved, our team will confirm your account pricing, ordering options, and delivery eligibility.

No setup fees, no annual fees, and no minimum spend requirements. You only pay for what you order. Credit accounts may have credit limit terms based on your application, but there's no cost to have the account.

Absolutely. You can add multiple authorised users to your account. Each can have their own login and order on behalf of your business. You stay in control of permissions and spending limits.

Yes, you can apply for a credit upgrade at any time. If approved, your account will be converted to credit terms. Your order history, pricing, and preferences all carry over seamlessly.

We'll send you a monthly statement with all your transactions. You can pay by bank transfer, BPAY, or credit card. Set up auto-pay for hassle-free account management.