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Hardware-store-open-during-covid-lockdown-in-sydney

Hardware-store-open-during-covid-lockdown-in-sydney

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a message from our managing director

You may be aware that on Saturday 17th July the NSW Premier announced further restrictions to limit the spread of the Covid 19 delta strain in the greater Sydney region.

We are in the fortunate position that hardware and building supplies businesses are classed as essential retail. Hardware & General will therefore remain open for trading.

A major restriction impacting the building industry is that from 12.01am Monday 19th July to 11.59pm on Friday 30th July all construction, and non-urgent maintenance including cleaning services and repair work on residential premises is to be paused.

While we interpret this to be that building sites will be closed for the next 2 weeks, we will need to contact you regarding any orders you may have scheduled for delivery and seek your instruction.   You may require the delivery to be held until your building site reopens, or that the delivery is for your personal address, and you require the delivery to take place. Either way, we want to work with you and advise that during this time of restriction we will endeavour to continue with our next day free delivery service.

While we remain open, we advise:

  • Our stores will continue to follow Covid safe practices,
  • Our delivery service will continue with contactless delivery,
  • Our sales reps will continue to provide service via telephone,
  • Our website has product lists and order forms to assist you.

We hope to be of assistance during these difficult times and look forward to helping you get your sites up and running as soon as the restrictions are lifted.   Please do not hesitate to contact us if there is anything we can do to help.

Philip MacGregor
Managing Director

iN-STORE COVID SAFE PRACTICES

qr code check-in

Before entering our stores, please check-in using the NSW Service code provide

social distancing

Please remain 1.5 metres apart instore

Face Masks

Wearing of face masks is mandatory in our stores

hand washing

We provide hand sanitiser instore for your convenience. Please use frequently.

phone orders

You can place your order, make a payment and arrange delivery over the phone. List of direct call phone numbers for all of our stores or you can call our Central Orders & Customer Service Centre on 02 8456 1164
Visit the Hardware & General  store directory

online forms

You can place an order through our online order form. Your order is submitted directly to our Customer Service Team who process all online orders. If you place an order after 5:00 pm, they will receive the order on the next business day.

product lists download

When using the online order form, you can locate specific product details on our category product lists.

30 Day Credit Accounts

You can apply online through our trade portal or talk to our Account Customer Support Team
Internet banking details can be found on our Terms & Conditions page.

Credit Cards

We welcome the following cards

  • American express
  • Visa
  • MasterCard

free next day delivery

Hardware & General Supplies Limited offers a free next day delivery service for stocked items. Free delivery is from the Hardware & General store closest to the point of delivery to the ground floor of any normally accessible site in the Sydney Metropolitan area.

Emergency 2-hour delivery service

Hardware & General offer a 2-hour delivery service of emergency Hot Water Systems to Hardware & General account holders. This fee for this service will be quoted at the time of order

FREE

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