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Hardware & General continue to offer the following COVID-19 safety protocols;

  • Our stores will continue to follow Covid safe practices,
  • Our delivery service will continue with contactless delivery,
  • Our sales reps will continue to provide service via telephone,
  • Our website has product lists and order forms to assist you.

We hope to be of assistance during these difficult times, please do not hesitate to contact us if there is anything we can do to help.


qr code check-in

Before entering our stores, please check-in using the NSW Service code provide

social distancing

Please remain 1.5 metres apart instore

Face Masks

Wearing of face masks is mandatory in our stores

hand washing

We provide hand sanitiser instore for your convenience. Please use frequently.

phone orders

You can place your order, make a payment and arrange delivery over the phone. List of direct call phone numbers for all of our stores or you can call our Central Orders & Customer Service Centre on 02 8456 1164
Visit the Hardware & General  store directory

online forms

You can place an order through our online order form. Your order is submitted directly to our Customer Service Team who process all online orders. If you place an order after 5:00 pm, they will receive the order on the next business day.

product lists download

When using the online order form, you can locate specific product details on our category product lists.

30 Day Credit Accounts

You can apply online through our trade portal or talk to our Account Customer Support Team
Internet banking details can be found on our Terms & Conditions page.

Credit Cards

We welcome the following cards

  • American express
  • Visa
  • MasterCard

free next day delivery

Hardware & General Supplies Limited offers a free next day delivery service for stocked items. Free delivery is from the Hardware & General store closest to the point of delivery to the ground floor of any normally accessible site in the Sydney Metropolitan area.

Emergency 2-hour delivery service

Hardware & General offer a 2-hour delivery service of emergency Hot Water Systems to Hardware & General account holders. This fee for this service will be quoted at the time of order