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The name ‘Hardware & General’ or ‘H&G’ or ‘us’ or ‘we’ refers to the owner of the site shop.hg.com.au (the ‘site’), whose registered office is Hardware & General Supplies Ltd ACN 000 332 105. The site is a shopping website where you can browse, select and order products from us. The ‘buyer’ or ‘you’ refers to any legal entity purchasing from us.
The buyer’s access to and use of the site, including product orders placed by you through this site, is governed by these terms.
We reserve the right to change or discontinue any feature or part of this site, the hours of availability and the programs required to obtain access.
Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any further reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
All queries regarding products, such as returns, faults, loss, damage or product use should be directed to firstname.lastname@example.org and refer to Returns Policy.
We do not warrant, guarantee or make any representations regarding the accuracy, adequacy, reliability, completeness or timeliness or any other aspect of the information available on the site (“Information”) or that it is suitable for your intended use. The Information is provided “as is” without warranty of any kind, express or implied to the full extent permitted by law, including, but not limited to implied warranties of merchantability and fitness for purpose.
H&G is not liable to any party for any direct, indirect, economic or consequential loss or damage for any use of or reliance upon the Information found on this website or on any other linked website, including, without limitation to, loss suffered in connection with out of date materials or transmission of computer viruses, lost profits, business interruption, loss of programs or data, even if we are expressly advised of the possibility of such damages. If your use of the website or the information results in the need for servicing or replacing equipment or data, we are not responsible for those costs.
The use of the site and the Information is at your own risk.
H&G excludes, to the maximum extent permitted by law, all warranties, representations, and implied terms and any liability which may arise in relation to access to or use of this website or the Information.
You may be able, through hypertext or other computer links, gain access to other sites on the Internet that are not part of the H&G site. The linked websites included in this site are not under the control of H&G and we are not responsible for the content of any linked website or any link contained in a linked website, or changes or updates to such websites. We provide these links for your convenience. The inclusion of any link does not imply an endorsement of the linked site by us or a relationship with the organisation to which the links are provided. You link to any such linked website at your own risk. H&G is not a party to any transaction between you and a linked website.
It is your responsibility to ensure that use of this site is in accordance with the laws of the relevant jurisdiction where the material is viewed or received.
Your access to and use of this site is governed by and construed in accordance with the laws of New South Wales, Australia, and you agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia.
Copyright © Hardware & General Supplies Ltd 2020. All rights reserved.
You acknowledge and agree that all content, coding, text, graphics and Information available on this website is protected by copyright, trademark or other intellectual property rights and laws.
All other use, copying, adaptation, transmission or reproduction of this website or any part of it is prohibited except to the extent permitted by Australian and international copyright law.
The trademarks which appear on this website are the trademarks of their respective owners. Use of these trademarks without the owner’s consent will infringe the respective owner’s intellectual property rights. Nothing in this website should be interpreted as granting any rights to use or distribute any names, logos, or trademarks except with the express written consent of the respective owner.
No part of this website may be reproduced, modified, or distributed in any form or manner without the prior written permission of H&G.
Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).
We are not endorsed, sponsored or administered by Facebook, nor is Facebook associated with any contest or claims we make in any advertisement.
You may return new, unopened items within 7 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item, etc.). Should it be a change of mind purchase if you bought the wrong size, model, type then you are also welcome to a return. H&G want you to be satisfied with your purchase. You can return the unopened & unused goods at your cost within 7 days of delivery to Hardware & General and we will process your return as soon as possible. This return policy is strictly for items that were not custom made, tinted or cut to size.
1- Must be within 7 days of delivery.
2- Must be shipped back to us prepaid, in a saleable condition and unopened.
3- Should there be missing or damaged items must be notified by email with photos and detailed description of problem.
You should expect to receive your refund within four weeks of returning your package to Hardware & General, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return to the correct Hardware & General branch the sale occurred in (3-5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
We can ship to virtually any street address in Australia. Note that there are extra costs involved on some products and destinations.
When you place an order, the site wide shipping fee will be added to your total transaction price. Please note that there could be additional charges if shipping to non metro areas of NSW, QLD, VIC, TAS, SA, WA.
How much is delivery?
Postage and handling is Flat fee $15 for most things, if there are additional charges it will state that during the checkout process.
How long will it take to receive my order?
We use several trusted courier services and in majority of cases your order will be dispatched and on its way to you within 7 days. Should there be any delays a H&G member of staff will contact you as soon as the delay is realised. During CoVid19, please expect the potential of additional delays to deliveries.
What if part of my order is missing.
Please check immediately upon delivery. Any shortages or errors must be reported to H&G within 24 hours. You must provide via email a detailed report on what is missing and/or damaged and provide photos of damaged goods.
What warranty do your products come with?
Warranty is covered by the product’s manufacturer. This can be found on their website. Should you need further information on a particular product’s warranty please make contact with H&G on 02 8456 1188 and we can help point you in the right direction. Please ensure you keep your receipt for proof of purchase otherwise the warranty will not be able to be claimed should you need it.
Next-Day Free Delivery Service
Hardware & General Supplies Limited offers a free next day delivery service for stocked items. Free delivery is from the Hardware & General store closest to the point of delivery to the ground floor of any normally accessible site in the Sydney Metropolitan area.
Emergency 2-hour delivery service
Hardware & General offer a 2-hour delivery service of emergency Hot Water Systems to Hardware & General account holders.
This fee for this service will be quoted at the time of order
Hardware & General offer a Saturday delivery option and a fee for this service will be provided to you at the time of ordering.
Premium Appliance Delivery Service
Hardware & General offer in-house delivery for refrigeration and cooking appliances. Ther service includes delivery of the appliance in-house, unpackaging service, removal of your old appliance being replaced and removal of the packaging. The fee will be quoted to you at the time of ordering. Note: this service does not include the connection of any appliance.
H&G PREMIUM HOME DELIVERY TERMS & CONDITIONS
The following terms and conditions will apply between Hardware & General Supplies Limited (ACN 000 332 105) (“H&G”) and “you”, for the delivery by H&G of goods purchased by you from H&G which H&G has agreed to deliver (the “Goods”) to premises specified by you (“Premises”) and, where applicable, to the removal of goods of a similar type and size (“Old Goods”) by H&G from those premises.
All Hardware & General stores are registered COVID Safe Busisnesses. This means that you can expect to experience COVID-19 safety practices and we ask you to practice these yourself whilst in our stores, including
Terms & Conditions
1. We will match the price if H&G are able to verify the competitor’s price and that the competitor’s offer is current, not expired and in stock.
2. Hardware & General reserve the right not to sell at or below our cost price.
3. To be eligible for a price match the item in question must be identical as to brand, size, model, quality etc. and new stock.
4. Price match policy applies to stocked product lines or product in stock. We will consider matching prices on bulky product delivered direct from our supplier’s factory such as steel roofing and reinforcing product, etc.
5. We exclude items sold in stock liquidations, clearances, auctions, commercial quantities,contract pricing, project quotation, shop soiled, damaged or seconds.
6. The policy applies to competitor’s final price including GST, taxes, fees, delivery and other charges.
7. The competitor in question must be in our geographical market, not overseas or interstate.
8. For fair comparison, competitor’s cash price will be matched on a cash basis.
9. Our 2% settlement discount will be taken into account when using a trade account as the sale method.
10. We may at our discretion match online prices. However we will exclude, online collective buying arrangements, auction scenarios and items not in original packaging, and include online delivery costs in our comparison. Refer to item 3.
11. We reserve the right to exclude from our price match policy, product that is part of a financing deal, cash back or bonus type offer.
12. Our price match policy applies only at the time of the sale. Retrospective adjustments for price matching will not be entered into at a later date.
– competitor’s distress sales or closing down sales. Clearances
– competitor is quitting the product or product range.
– quantity for commercial projects or for resale purposes.
Other Terms of Sales
Some stores may not stock all the advertised products, however some products may be ordered. Shelf prices may be lower than advertised to ensure lowest prices every day.
Internet Banking Details
Commonwealth Bank Of Australia
Reference: Your account number & company name
Email remittance to: email@example.com
For your convenience our store provides a range of secure payment options;
Hardware & General understand how business works and we offer a no-charge policy on credit cards for in-store purchases.
We warmly welcome the use of American Express, Master Card and Visa. Please see further terms & conditions of credit card payments under H&G’s Account Payment Terms.
30 Day Credit Account
Setting up a Hardware & General credit account is easy. H&G 30 day credit accounts are designed to make your project; big or small, easy to manage.
Simply complete the application form available by request from our Accounts Receivable department on 8456-1188. We will process your account as soon as possible.
Account Payment options
We gladly accept